Terms of Service

1. Agreement to Terms

Welcome to Gran, a community-driven safety and awareness platform operated by REGO360 Company Limited ("we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of our mobile application and website (collectively, the "Services").

By creating an account, accessing, or using Gran, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these terms, you must discontinue use immediately.

Gran is operated in Nigeria and primarily intended for users within Nigeria. The mobile app provides full functionality, while the web platform offers read-only access to public reports.

2. Eligibility and Account Requirements

2.1 Age Requirements

  • You must be at least 13 years old to use Gran
  • Minors must have verified parental or guardian consent
  • Users under 18 should use the platform with adult supervision for safety matters

2.2 Account Creation and Security

When creating an account, you must:

  • Provide accurate, complete, and current information
  • Maintain the confidentiality of your account credentials
  • Use a strong, unique password
  • Notify us immediately of any suspected unauthorized access
  • Accept full responsibility for all activities under your account

If you sign in using Google or Apple, you agree to their respective terms of service. We are not responsible for issues arising from third-party authentication providers.

2.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or misuse the platform. Upon termination, your right to use Gran ceases immediately.

3. Use License and Restrictions

3.1 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use Gran for personal, non-commercial purposes only.

3.2 Prohibited Activities

You may not:

  • Modify, copy, distribute, or create derivative works of Gran
  • Reverse engineer, decompile, or disassemble any software
  • Use the platform for any commercial purpose without authorization
  • Remove copyright, trademark, or proprietary notices
  • Use automated systems (bots, scrapers) to access the platform without permission
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Introduce viruses, malware, or any harmful code
  • Interfere with or disrupt the functionality of Gran
  • Transfer your account or license to another person

4. Acceptable Use Policy

You agree to use Gran only for lawful purposes. You will not:

  • Submit false, misleading, fraudulent, or defamatory reports
  • Harass, threaten, abuse, stalk, or harm other users
  • Post content that promotes violence, hate speech, discrimination, or illegal activities
  • Impersonate any person, entity, or falsely represent affiliation
  • Violate any applicable local, state, national, or international laws
  • Infringe upon intellectual property rights of others
  • Share private or sensitive information about others without consent
  • Use the platform to spam, solicit, or conduct unauthorized advertising
  • Manipulate gamification systems or exploit platform vulnerabilities

5. Community Reports and User Content

5.1 Report Submission

When you submit reports (scams, incidents, missing persons), you:

  • Grant Gran a worldwide, non-exclusive, royalty-free license to display, distribute, and store your content
  • Represent that you own or have rights to all content in your report
  • Understand that reports are public and visible to all users
  • Warrant that your content does not violate any laws or third-party rights
  • Accept sole responsibility for the accuracy and legality of your submissions

5.2 Content Standards

All reports must:

  • Be truthful and based on verifiable information to the best of your knowledge
  • Not contain sexually explicit, violent, or graphic content
  • Not promote illegal activities or incite public unrest
  • Respect privacy rights and not doxx individuals
  • For missing persons: Have law enforcement notification and proper authorization

5.3 Content Moderation

We reserve the right to review, edit, or remove any content that violates these Terms or is otherwise objectionable, at our sole discretion. However, we are not obligated to monitor all user content. Reports are evaluated using automated machine learning systems, and users may contest decisions through our dispute mechanism.

5.4 Report Retention

You may update or delete your reports at any time. Deleted reports are soft-deleted (removed from public view but retained for operational, audit, security, and legal purposes). If you delete your account, your reports remain but are attributed to "Deleted User."

6. Missing Persons Reports: Special Terms

When posting a missing persons report, you confirm and agree that:

  • At least 24 hours have passed since disappearance (unless immediate danger exists)
  • You have reported the case to law enforcement authorities
  • You have permission from law enforcement and/or family to share the case publicly
  • The missing person is a minor, vulnerable, or potentially in danger—not a voluntary absence
  • You will not interfere with ongoing law enforcement investigations
  • You will update the report if the person is found
  • You accept full legal responsibility for the accuracy and authorization of the report

We may request proof of law enforcement involvement before approving missing persons reports. False missing persons reports may result in account termination and potential legal action.

7. Location Services and Safety Features

7.1 Live Location Tracking

Our live location tracking feature allows real-time location sharing:

  • You control who can track your location and for how long
  • You can pause or end location sharing at any time
  • Location data is shared only with contacts you explicitly authorize
  • Tracking duration and features depend on your subscription tier
  • You must have legal authority to share your location (e.g., not violating restraining orders)
  • Location data is temporary and deleted after the sharing session ends

7.2 SOS Emergency Feature

The SOS feature is designed for genuine emergencies:

  • Alerts are sent immediately to your designated contacts
  • The feature attempts to work offline when possible
  • Contacts do not need Gran to receive alerts (sent via SMS)
  • CRITICAL: Do not rely solely on this feature in life-threatening emergencies—always contact local emergency services first
  • False, malicious, or repeated misuse of SOS will result in immediate account termination
  • SOS contacts and messages are stored locally on your device, not on our servers

7.3 Nearby Alerts and Notifications

Low-precision location data may be used to send you alerts about nearby incidents. You can disable this feature in settings at any time. We do not use location for real-time tracking without your explicit consent.

8. Subscription Plans and Payments

8.1 Subscription Tiers

Gran offers Free, Gold, and Premium subscription tiers with varying features and duration limits:

  • Subscription fees are billed according to your chosen plan (monthly or annually)
  • Payment processing is handled securely by RevenueCat and Paystack
  • All fees are in Nigerian Naira (₦) unless otherwise specified
  • Subscriptions auto-renew unless cancelled before the renewal date

8.2 Cancellation and Refunds

  • You can cancel your subscription at any time through account settings
  • Cancellation takes effect at the end of the current billing period
  • Refunds are provided according to our refund policy and applicable platform policies (Apple App Store, Google Play)
  • No refunds for partial months or unused portions of subscription periods
  • Downgrading may result in immediate loss of premium features

8.3 Price Changes

We reserve the right to modify subscription pricing at any time. Current subscribers will be notified at least 30 days before any price increase takes effect. Continued use after price changes constitutes acceptance of the new pricing.

8.4 Free Tier Limitations

Free tier users have access to basic features with certain limitations. We reserve the right to modify free tier features at any time to ensure platform sustainability.

9. Gamification and Rewards

Gran includes gamification features (points, levels, badges, achievements) to encourage community engagement:

  • No Monetary Value: Points, badges, and rewards have no cash value and cannot be exchanged, sold, or transferred
  • Modification Rights: We reserve the right to modify, suspend, or discontinue the gamification system at any time without notice
  • Anti-Cheating: Manipulation, exploitation, or gaming of the reward system is strictly prohibited and may result in account termination
  • Reward Forfeiture: Upon account termination, all accumulated points and badges are forfeited
  • No Guarantee: We do not guarantee specific rewards or achievements will remain available

10. Third-Party Services and Links

10.1 Integrated Services

Gran integrates with third-party services including Google Maps, RevenueCat, Paystack, and authentication providers (Google, Apple). Your use of these services is subject to their respective terms and privacy policies.

10.2 Emergency Helplines

The app provides access to public emergency helplines (fire, health, gender-based violence, disaster response).

Disclaimer: We do not verify, endorse, or guarantee the accuracy, availability, or response quality of these helplines. We are not liable for disconnected numbers, response failures, delays, or the actions/inactions of emergency services. Always verify helplines with local authorities.

10.3 External Links

Gran may contain links to external websites or resources. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing external links is at your own risk.

10.4 Advertising

We may display third-party advertisements. While we strive to avoid harmful or inappropriate content, we do not independently verify all advertisers. Users can report inappropriate ads through the app.

11. Intellectual Property Rights

11.1 Our Intellectual Property

Gran, including its design, features, code, graphics, logos, and trademarks, are owned by REGO360 Company Limited and protected by Nigerian and international intellectual property laws. All rights not expressly granted are reserved.

11.2 User Content Rights

You retain ownership of content you submit. However, by posting content, you grant us a license to use, display, reproduce, and distribute it as necessary to operate the platform. This license survives even after account deletion for content that remains public.

11.3 Copyright Infringement

If you believe content on Gran infringes your copyright, please contact us at legal@gran.com with detailed information. We will investigate and take appropriate action in accordance with applicable laws.

12. Disclaimers and Warranties

IMPORTANT DISCLAIMERS:

"AS IS" SERVICE: Gran is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

NO GUARANTEES: We do not warrant that the Services will be uninterrupted, secure, error-free, or free from viruses or other harmful components. We do not guarantee the accuracy, completeness, or usefulness of any information on the platform.

USER-GENERATED CONTENT: Community reports are user-generated and not verified by Gran. We cannot and do not guarantee the accuracy, reliability, or legitimacy of any reports. Always exercise caution and verify information independently before acting on it.

LOCATION ACCURACY: Location services depend on device GPS, network connectivity, and third-party services. We do not guarantee location accuracy and are not liable for inaccuracies.

EMERGENCY SERVICES: Gran is not a substitute for professional emergency services. Always contact local emergency services (police, fire, medical) directly in life-threatening situations.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

REGO360 Company Limited, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

  • Loss of profits, revenue, data, or business opportunities
  • Personal injury or property damage
  • Emotional distress or reputational harm
  • Actions taken based on user-generated content or reports
  • Failure of SOS or location tracking features
  • Unauthorized access to your account or data
  • Interruption or cessation of Services
  • Third-party actions or content

Our total liability to you for all claims arising from your use of Gran shall not exceed the amount you paid us in the 12 months preceding the claim, or ₦10,000 (whichever is greater).

Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless REGO360 Company Limited, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of Gran
  • Your violation of these Terms
  • Your violation of any laws or third-party rights
  • Content you submit or share
  • Your negligence or willful misconduct

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of Gran shall be subject to the exclusive jurisdiction of the courts located in Nigeria.

15.3 Informal Resolution

Before initiating formal legal proceedings, we encourage you to contact us at legal@gran.com to attempt informal resolution of any disputes.

16. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Material changes will be communicated through:

  • In-app notification
  • Email to your registered address
  • Prominent notice on our website

Changes become effective immediately upon posting or on the date specified in the notice. Your continued use of Gran after changes constitutes acceptance of the modified Terms. If you do not agree to changes, you must discontinue use and may delete your account.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to reflect the parties' intent to the maximum extent permitted by law.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published on Gran, constitute the entire agreement between you and REGO360 Company Limited regarding the Services and supersede all prior agreements, understandings, or communications.

19. Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

20. Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice or consent. Any attempted assignment in violation of this section shall be void.

21. Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

22. Contact Information

For questions, concerns, or legal inquiries regarding these Terms, please contact:

Gran Legal Team

REGO360 Company Limited

📧 Email: legal@gran.com

🌐 Website: https://www.gran.com

🏢 Address: Lagos, Nigeria

Response Time: We will respond to all legal inquiries within 14 business days.

By using Gran, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

REGO360 Company Limited © 2025. All rights reserved.

Last Updated: October 21, 2025