Frequently Asked Questions

Gran is a community-driven safety and awareness platform that enables users to post, view, and engage with reports about scams, incidents (accidents, fires, disasters, assaults, roadblocks, etc.), and missing persons. Our mission is to create a safer Nigeria by empowering communities to share real-time safety information.

You can create an account in three ways: (1) Sign up with your email and create a password, (2) Use Google Sign-In, or (3) Use Apple Sign-In. Simply download the Gran mobile app from the App Store or Google Play, tap 'Sign Up,' and follow the prompts. You must be at least 13 years old to create an account.

Yes! Gran offers a free tier with access to basic features including viewing reports, posting limited reports, and accessing nearby alerts. We also offer Gold and Premium subscription tiers with enhanced features like extended live location tracking, priority support, and advanced analytics.

The mobile app provides full functionality - you can create, edit, delete reports, use SOS features, share live location, and engage with the community. The website offers read-only access, allowing you to view and search public reports but not create or modify content. For the complete Gran experience, we recommend using the mobile app.

Location services are optional but recommended. Low-precision location helps you see nearby reports and receive relevant safety alerts. High-precision location is required only for SOS alerts and live location tracking features. You can disable location services anytime in your device settings.

You can submit three types of reports: (1) Scams - fraud alerts, online scams, fake businesses, (2) Incidents - accidents, fires, disasters, assaults, roadblocks, suspicious activities, (3) Missing Persons - reports of missing individuals with proper authorization. All reports must be truthful and comply with our content standards.

Open the Gran app, tap the '+' button, select your report type, fill in the required information (title, description, location), add photos or videos if available, and submit. Your report will be evaluated by our automated system and made public if it meets our guidelines.

No, Gran does not manually verify user-submitted reports. Reports are evaluated using automated machine learning systems that assess credibility and risk levels. We rely on the community to flag inaccurate reports and mark helpful ones as 'confirmed.' Always exercise caution and verify information independently before acting on any report.

Yes! You can edit or delete your reports anytime. To edit, tap on your report and select 'Edit.' To delete, tap 'Delete' and confirm. Note that deleted reports are soft-deleted (removed from public view but retained for operational and legal purposes). If you delete your account, your reports remain visible but are attributed to 'Deleted User.'

If community members flag your report for violating guidelines, it will be reviewed. You'll receive a notification if action is taken. You can contest the decision through our dispute mechanism in the app. Repeatedly posting violating content may result in account suspension or termination.

Missing persons reports require special authorization. You must confirm: (1) At least 24 hours have passed (unless immediate danger exists), (2) Law enforcement has been notified, (3) You have permission to share publicly, (4) The person is a minor, vulnerable, or in potential danger. We may request proof of law enforcement involvement. False reports result in immediate account termination and potential legal action.

Yes! Each report has a share button allowing you to share via WhatsApp, SMS, email, or social media. When sharing, encourage others to download Gran to stay informed and contribute to community safety.

The SOS feature sends emergency alerts to your pre-selected contacts with your precise location as a Google Maps link. To use: (1) Set up SOS contacts in Settings, (2) In an emergency, press and hold the SOS button, (3) Alerts are sent immediately via SMS (contacts don't need Gran). The feature works offline when possible. CRITICAL: Always contact local emergency services (police, fire, medical) first in life-threatening situations.

Your SOS contact list and custom messages are stored locally on your device only - NOT on our servers. We never access your contact list. Queued SOS messages are automatically deleted from your device after 14 days. This ensures maximum privacy and security.

Live location tracking allows you to share your real-time location with authorized contacts for a specified duration. You control who tracks you, for how long, and can pause/stop anytime. Choose one-way (they see you) or dual mode (mutual viewing). Tracking duration depends on your subscription tier. Location data is deleted immediately after the session ends.

Location accuracy depends on your device GPS, network connectivity, and environmental factors. In open areas with good GPS signal, accuracy is typically within 5-10 meters. In urban areas with tall buildings or indoors, accuracy may be reduced. We do not guarantee location accuracy and are not liable for inaccuracies.

Absolutely! Location sharing is completely optional. You can disable location services and still view reports, search by area, engage with content, and use most features. However, SOS alerts and live location tracking require location services to function.

Nearby alerts notify you about incidents reported in your area. Using low-precision location, we send push notifications when relevant safety events occur nearby. You can customize alert frequency, types, and radius in Settings, or disable them entirely.

Yes. We use industry-standard security measures including HTTPS encryption, secure password hashing, encryption at rest and in transit, and regular security audits. Your data is stored on secure servers (Vultr and AWS). We never sell your personal information. Read our Privacy Policy for complete details.

We collect: account information (email, password, optional profile details), report data (content, media, location if enabled), engagement data (reports viewed, bookmarked, confirmed), device information (type, OS, app version), and subscription/payment data. SOS contacts are stored locally on your device, not our servers.

Go to Settings > Account > Delete Account. You'll have a 30-day grace period where you can log in to cancel deletion. After 30 days, your personal identifiers are permanently removed. Your reports remain visible but attributed to 'Deleted User' to preserve community safety information.

Yes! You can use any name you prefer in your profile. However, you must provide a valid email address for account verification and security. Your display name is what other users see on your reports and profile.

All approved reports are public and visible to everyone using Gran (including website visitors). Your username appears on your reports. If you delete your account, reports remain but show 'Deleted User' instead of your username.

Go to Settings > Privacy to control: location sharing preferences, nearby alerts, push notifications, data sharing preferences, and visibility settings. You can adjust these anytime.

Gran offers three tiers: FREE (basic features, limited tracking duration), GOLD (extended tracking, priority support, advanced filters), and PREMIUM (unlimited tracking, premium support, exclusive features, analytics). All plans include core safety features. Pricing is in Nigerian Naira (₦).

Tap Settings > Subscription > Choose Plan. Select Gold or Premium, choose monthly or annual billing, and complete payment through Paystack (for Nigerian users) or your device's app store (Apple App Store or Google Play). Upgrades take effect immediately.

Yes, anytime! Go to Settings > Subscription > Manage > Cancel. Your subscription remains active until the end of the current billing period. After cancellation, you'll revert to the free tier. No refunds for partial months or unused portions.

We accept: credit/debit cards (Visa, Mastercard), bank transfers, USSD, mobile money, and digital wallets through Paystack. If you subscribed through Apple App Store or Google Play, payment is handled by those platforms using your configured payment method.

Refunds are provided according to our refund policy and applicable platform policies (Apple, Google). Generally, no refunds for partial months. If you subscribed through app stores, contact Apple or Google support directly. For Paystack payments, contact us at support@gran.com within 7 days of purchase.

Yes, subscriptions automatically renew at the end of each billing period unless cancelled beforehand. You'll receive a reminder notification 3 days before renewal. You can cancel anytime to prevent renewal.

We reserve the right to adjust pricing. Existing subscribers will be notified at least 30 days before any price increase. The new price applies at your next renewal. Continued use after notification constitutes acceptance of new pricing.

Earn points by: posting verified reports, marking reports as helpful, confirming incidents, engaging with the community, and maintaining streak activity. Accumulate points to level up and unlock badges. Points are displayed on your profile and leaderboard.

No. Points, badges, and rewards have no monetary value and cannot be exchanged, sold, transferred, or redeemed for cash or prizes. They're designed to encourage community engagement and recognize active contributors.

All points, badges, levels, and achievements are forfeited permanently upon account deletion. This cannot be reversed.

Yes! The leaderboard shows top contributors in your area and nationwide. You can view rankings by daily, weekly, monthly, or all-time contributions. Only usernames (not personal information) appear on leaderboards.

First, try these steps: (1) Close and restart the app, (2) Check your internet connection, (3) Update to the latest version, (4) Clear app cache (Settings > Storage), (5) Restart your device. If issues persist, contact support@gran.com with details about the problem, your device type, and app version.

Check that: (1) Location services are enabled for Gran, (2) You granted location permissions, (3) Your device has GPS signal, (4) You're connected to the internet. If issues persist, try toggling location services off and on, or reinstalling the app.

Verify: (1) Push notifications are enabled in device Settings > Gran, (2) Notification preferences are enabled in app Settings > Notifications, (3) Do Not Disturb mode is off, (4) Battery optimization isn't blocking Gran. On Android, ensure Gran has permission to run in the background.

On the login screen, tap 'Forgot Password,' enter your registered email, and check your inbox for reset instructions. The link expires in 24 hours. If you signed up with Google or Apple, use those services to log in (no password needed).

Yes! Log in with the same account on multiple devices. Your data syncs automatically. However, you can only be actively logged in on up to 5 devices simultaneously for security reasons.

Reports are evaluated by our automated system within minutes. Pending status may occur if: (1) The system detected potential policy violations requiring review, (2) Missing persons reports need verification, (3) Technical delays. Most reports are processed within 5-10 minutes. If pending for over 24 hours, contact support.

We love feedback! Go to Settings > Help & Feedback > Report a Bug or Suggest Feature. Alternatively, email feedback@gran.com with detailed information. For bugs, include your device type, OS version, app version, and steps to reproduce the issue.

Look for: (1) Reports marked 'Confirmed' by multiple users, (2) Recent timestamp and location details, (3) Photos or videos as evidence, (4) User's reputation score, (5) Similar reports in the area. Always cross-verify with official sources (police, news) before taking action. Never confront suspects alone.

Tap the three dots on the report and select 'Flag Report.' Choose the reason (false information, harmful content, spam, inappropriate, etc.) and provide details. Our team will review flagged reports and take appropriate action.

Yes. Go to a user's profile, tap the three dots, and select 'Block User' or 'Report User.' Blocking prevents them from seeing your activity or contacting you. Reporting allows you to specify violations (harassment, fake reports, etc.) for our team to review.

We take harassment seriously. Report any abusive behavior immediately. Penalties include: warnings, temporary suspension, permanent ban, and in severe cases, legal action. Victims of threats or violence should contact local police first.

Gran provides quick access to public emergency services: police (Nigeria Police), fire service, medical emergencies, gender-based violence hotlines, disaster response, and mental health support. DISCLAIMER: We don't verify these numbers' accuracy or guarantee response quality. Always verify with local authorities.

We comply with valid legal requests from Nigerian law enforcement. For missing persons cases or high-risk incidents, we may voluntarily cooperate with authorities to aid investigations. We will notify users unless prohibited by law. Read our Privacy Policy for details.

Yes! Gran operates in full compliance with Nigerian laws including the Nigeria Data Protection Regulation (NDPR), Cybercrimes Act, and relevant telecommunications regulations. REGO360 Company Limited is a registered Nigerian company.

You have the right to: (1) Access your data, (2) Correct inaccurate information, (3) Delete your account, (4) Export your data, (5) Object to processing, (6) Withdraw consent. Contact privacy@gran.com to exercise these rights. We respond within 14 business days.

No. Gran is for personal, non-commercial use only. Commercial use, including advertising, business promotion, or data mining, requires explicit written authorization. Unauthorized commercial use violates our Terms of Service and may result in legal action.

Violations may result in: content removal, account warnings, temporary suspension, permanent ban, legal action (for serious violations like defamation, fraud, or harassment), and cooperation with law enforcement. You're liable for any damages caused by your violations.

Yes, absolutely. You are solely responsible for the accuracy, legality, and consequences of your reports. Gran is not liable for false, defamatory, or illegal content posted by users. You must indemnify Gran against claims arising from your content.

Limited functionality. You can: view previously loaded reports, access saved/bookmarked reports, and trigger SOS alerts (queued until connection restored). You cannot: post new reports, view updated content, or use live location tracking without internet.

Currently, Gran is available in English. We're working on adding support for major Nigerian languages including Yoruba, Igbo, and Hausa. Stay tuned for updates!

We welcome community contributors! Opportunities include: content moderation volunteers, beta testing, community ambassadors, and partnership programs. Email community@gran.com with 'Volunteer Application' in the subject line.

Gran generates revenue through: subscription plans (Gold and Premium), non-intrusive advertising, partnerships with safety organizations, and optional donations. We're committed to keeping core safety features free for everyone.

No. Gran is an independent platform operated by REGO360 Company Limited. While we cooperate with law enforcement when legally required and support community safety, we are not a government agency or official police service.

General inquiries: support@gran.com | Legal matters: legal@gran.com | Privacy concerns: privacy@gran.com | Partnerships: partnerships@gran.com | Press: press@gran.com | Emergency: Always contact local authorities first (police, fire, medical), then use Gran's SOS feature.